Name: ReviewNow
Brand: ReviewNow

Question 1

Which review platforms do you support?

Accepted Answer

Any platform with a public review link including Google, Trustpilot, Tripadvisor, Facebook and Yelp. You give us the link, we send your customers straight there.

Question 2

Who does the message appear to come from?

Accepted Answer

On Starter and Growth plans, messages are sent via ReviewNow's verified WhatsApp Business account but are fully personalised with your business name. On the Pro plan, messages come directly from your own WhatsApp Business account so customers see your name and logo.

Question 3

What if a customer is unhappy?

Accepted Answer

You receive an instant alert the moment a customer signals dissatisfaction so you can reach out privately before they post anything publicly.

Question 4

Do I need to set anything up?

Accepted Answer

No. We handle the entire setup for you. After that you simply share a customer name and phone number after each job and we take care of everything else.

Question 5

Is this GDPR compliant?

Accepted Answer

Yes. We store only the customer name and phone number. Every message includes a clear opt-out option. We also provide you with a simple consent guide to use with your customers.

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